FREQUENTLY ASKED QUESTIONS
1. WHERE ARE YOUR STORES?
See our stockist page for a full list of outlets that stock Le Breve.
2. WHY IS MY SIZE NOT LISTED?
The website automatically hides from view items and sizes out of stock on the website, so if the item or size you require is not showing, It will be sold out. But please, either find an alternative or check back as stock levels and products are updated daily
3. WHEN WILL YOU HAVE MORE STOCK OF AN ITEM?
We are not able to provide information concerning incoming items or the restocking of existing items. Our sincerest apologies for the inconvenience. But please, either find an alternative or check back as stock levels and products are updated daily.
4. CAN I ORDER BY PHONE OR EMAIL?
Unfortunately not. Due to the sensitive nature of the information you must supply in order to place an order (e.g personal and credit card details)
5. DO YOU OFFER AN EXPRESS DELIVERY OPTION?
We are working towards offering an express delivery option, however we currently dispatch using Royal Mail first class recorded, which Royal Mail quotes as being a next day service from when it is dispatched from us. We attempt to dispatch all orders within 2 working days from when the order has been placed or next working day when placed on a bank holiday or weekend. A large percentage of orders get dispatched within 24 hours when placed on a working day.
SIZE GUIDE
RETURNS
Our returns policy (online orders only)
If you are not completely satisfied with your purchase, simply return the item(s) to us within 14 days of receipt, any other returns will be delt with on a individual basis.
Please complete the Returns Form enclosed with your order and from there you can arrange for the item(s) to be sent back to us through any postal service of your choice
Items MUST be returned in their original packaging with any enclosed documentation with a completed Returns Form.
It is very important that when you return an item that we know the order number to which it relates, your details and whether you want a refund or an exchange. Without these details we won't be able to take the action you require.
If you are returning a non-faulty item outside the Distance Selling Regulations, then the cost of returning the item to us is your liability.
The item is your responsibility until it reaches us so for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund return items lost in the post.
We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods as you would try them on in our store but tags should not be removed from any item and the original packaging must be retained. Goods should not be soiled, torn or damaged
Please send your returned goods to:
Le Breve Head Office
Louie House, Lancaster Road, Dunston Ind Est, Gateshead, Tyne & Wear, NE11 9JR UK
Please allow 2 working days from receipt of a return for us to process a refund. Once a refund is processed you will receive a return confirmation email (the email will be sent to the same email address as your order confirmation).
After receiving the return confirmation email, please allow 5-10 working days for the refund to clear into your account. This time frame is dictated by your bank or card issuer.
Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (e.g. the card has expired) we will contact you to discuss alternatives.
As soon as your return has been processed by our warehouse, we'll email you to let you know.
1. I RETURNED AN ITEM AND IT WAS INCORRECTLY REFUNDED OR REPLACED
We are really sorry if we made a mistake when processing your request.
If you were expecting a replacement and got a refund instead, this may be because we were unable to exchange the item for what you wanted. In this case we would automatically issue you with a refund and email to let you know.
If you were expecting a refund and we sent you replacement goods, please get in touch with our customer service team so we can sort it out for you. In the absence of instructions from you, we will assume you want a refund for the returned goods.
2. HAVE YOU RECEIVED MY RETURNED GOODS?
As soon as your return has been processed by our warehouse, we'll email you to let you know.
In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with our customer service team and we'll confirm if it was received.
If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.
3. I HAVE BEEN REFUNDED THE INCORRECT AMOUNT
We are very sorry if we have made a mistake on your refund. Please get in touch with our customer service team who will try and sort it out for you as quickly as possible.
The following may affect the amount you have been refunded:
The delivery charge, which would only be refunded for cancelled orders made under Distance Selling Regulations or if the goods are all faulty.
Any discounts that were applied at the time of sale, which may not now be applicable
4. MY RETURN WAS PROCESSED BUT I WASN'T REFUNDED MY DELIVERY CHARGE
We will usually refund you what you paid for the goods but not the delivery charge except in cases where the order was cancelled under the UK Distance Selling Regulations, or the entire order was faulty.
5. I HAVE LOST MY RETURNS FORM
Don't worry if you have lost your Returns Form. Contact customer service info@lebrevejeans.co.uk. we will send you a copy and simply print it off, complete and include with your return.
6. RETURN POSTAGE
If you are returning a non-faulty item outside the Distance Selling Regulations, then the cost of returning the item to us is your liability. Please note the item is your responsibility until it reaches us; for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund return items lost in the post.
7. RETURN IN BRANCH
At the present moment all items purchased online must be returned to our head office. sorry for the inconvenience caused.
8. EXCHANGE
If you require a different size or colour of the same item, please indicate so in your Returns Form. And follow the returns process as stated below. If the new size/ colour is unavailable we will refund your card and email you to inform you of this.
Please complete the Returns Form enclosed with your order and from there you can arrange for the item(s) to be sent back to us through any postal service of your choice.
Items should wherever possible be returned in their original packaging with any enclosed documentation with a completed Returns Form.
It is very important that when you return an item that we know the order number to which it relates, as well as your details. please clearly state weather you want a refund or an exchange. Without these details we won't be able to take the action you require.
The cost of returning the item to us is your liability.
The item is your responsibility until it reaches us, so for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund return items lost in the post.
We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods as you would try them on in our store but tags should not be removed from any item and the original packaging should be retained, goods should not be soiled, torn or damaged
Please send your returned goods to:
Le Breve Head Office
Louie House, Lancaster Road, Dunston Ind Est, Gateshead, Tyne & Wear, NE11 9JR UK
Please allow 2 working days from receipt of an exchange for us to process. Once an exchange has been processed you will receive a confirmation email (the email will be sent to the same email address as your order confirmation).
After receiving the exchange confirmation email please allow 5 days for receipt of the goods.
DELIVERY INFORMATION
1. *UK delivery is made using UK Mail Next Day delivery. This is quoted by UK Mail as being a next day service. We attempt to dispatch all orders within 2 working days from when the order has been placed. A large percentage of orders get dispatched on the same working day, when placed on a working day Before 1pm. Delivery to the Republic of Ireland and **Channel Islands will be dispatch through Royal Mail at a different rate.
SHIPPING CHARGES
*UK delivery applies to UK mainland only.
£5 for orders under £40 - UK Mail special next day delivery. Please note orders placed after 2pm can not be garenteed for next day delivery. Orders placed after 2pm thursday will not be delivered until monday.
Free delivery on UK orders over £40 - UK Mail special next day delivery
Republic of Ireland - £5 on any order amount - Royal Mail 3-4 working days
Channel Islands - £5 on any order amount - Royal Mail 6-7 working days
**Channel Island delivery refers to Jersey and Guernsey only
You can obtain your tracking number by emailing info@lebrevejeans.co.uk.
If you are not at the delivery address to receive your parcel, you need to supply special instructions at the checkout.
2. As soon as your order is dispatched, you will be sent an email to confirm that its on its way. You can request your tracking number by emailing .
3. If you think the item you received is faulty, please contact our customer service team by phone on 0191 461 1343 or email info@lebrevejeans.co.uk. We will then advise on how to proceed with the return. Please include as many details as possible about the fault.
Due to technical processes used, it is imperative that each individual garments washing instructions are adhered to exactly as stated on the care label. Each garment is wash-tested thoroughly and quality-checked on each production batch prior to leaving the factory. We cannot accept returns that have been soiled, torn or damaged due to incorrect washing.
4. If you have received an incorrect item in your order, please contact our customer service team info@lebrevejeans.co.uk. We will then advise on how to proceed with the return. Please include as many details as possible about the error.
5. Regrettably mistakes can happen. Sometimes we do not send everything you ordered at the same time, so please first of all check your packing note or dispatch emails to see if any of your items will be arriving separately.
If the packing note states an item should be in your parcel but it is not, please contact our customer service team info@lebrevejeans.co.uk, who will try to rectify the mistake as quickly as possible.
